Effective Date: 01 September 2025
At Emstel.co.za (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. What Personal Information We Collect
- Full name
- Email address
- Phone number
- Physical address
- Company/organization details (if applicable)
- Website usage data (cookies, IP address, browser type, device information)
- Any other information you voluntarily provide via our website or communication channels
2. How We Collect Your Information
- Directly from you via website forms, emails, and phone calls
- Automatically through cookies and analytics tools
- From third parties with your consent
3. Why We Collect and Use Your Information
- To respond to your enquiries and provide requested services
- To communicate updates, newsletters, or marketing (with your consent)
- To improve our website and user experience
- To comply with legal obligations
- For internal record-keeping and administrative purposes
4. How We Store and Protect Your Information
- Your information is securely stored on our protected servers and platforms
- We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse
- We only retain your information for as long as necessary for the purposes stated above or as required by law
5. Sharing Your Information
- We do not sell or rent your personal information
- We may share your information with trusted service providers who assist us in operating our website or delivering services (under confidentiality agreements)
- We may disclose your information if required by law or to protect our legal rights
6. Your Rights Under POPIA
- You have the right to access, correct, or delete your personal information held by us
- You may object to the processing of your information or withdraw your consent at any time
- To exercise your rights, please contact us at webadmin@emstel.co.za
7. Cookies and Tracking Technologies
- Our website uses cookies and analytics to enhance your experience and analyze site usage
- You can manage cookie preferences in your browser settings
8. Changes to This Privacy Policy
- We may update this policy from time to time; changes will be posted on this page with the updated effective date
9. Contact Us
If you have any questions about this policy or your personal information, please contact us at webadmin@emstel.co.za.
By using our website, you consent to the terms of this privacy policy.